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Malaysia, Truly Asia: A Travel Review Series (page 4)

| Turn to Series I | Turn to Series II & III | Turn to Series IV & V |thumbs up, malaysian public serviceSeries VI. What I Like About Malaysians? -- I can say that Malaysians are courteous. In every tourist booth, they tried their best to serve tourists and answer all kinds of queries to the maximum of their knowledge. Of course there are dissatisfaction but when one sees the efforts they exert to try to help, those murmurings and clamours can just go away. In the street when we found ourselves a little confused, we simply throw a question at anyone around and they happily obligued themselves to help us. On buses, there are drivers and conductors who are also helpful especially when it comes to a location of some particular establishments, especially embassies, government offices and to be very specific, the foreign ministry office. Generally, I like the attitude of Malaysians. But as we all know, there are always exeptions to some rules. One instance in the Kuala Lumpur area near Jaan Ismael, we asked a youngster where we could find a Western Union Office.. He happily accompanied us until the ATM machine which have not any relation to WU at all. Only later we have realized that he only wanted to ask some Malaysian Ringgits (money) from us. Instead of giving him something in consideration for his information and effort (which was of no help), we hurriedly go away only to find his companion nearby. The only good thing about that time was the fact that there were lots of people around and it was a bit safe.

Series VII. Malaysian Public Service and Public Offices, What I Like So Much? -- I have transacted in Italy, I have transacted in Philippines, not privately but concerning public office and the public government. I also have transacted in Malaysian governments many times and this is the real public service that I may call. Thrice, I happen to be in the foreign ministry office and all my transactions were completed in a matter of minutes. The last time that I made a document indorsed, we went in a bad time that after we submitted the document, the lunchbreak came! Noon. I was praying that at least our number would be called before the office closes but we were 6 transactions behind. The office got closed with us inside. But know what? There were three service personnel at that time and only two went for lunch. One personnel continued serving all of us who were waiting! I was so happy and I really admire that system! How very good! How pro people.

malaysian tourism experienceSeries VIII. Malaysian Public Service and Public Offices, Something Disappointed Me! -- The world is balanced and I have to say not all servicea are good. Since I have this constant complain about taxi drivers, I decided to let this concern be treated properly with some regulation. So I happen to take the plate number of a taxi that mistreated and overcharged us. I then tried calling the Malaysian tourism office about it and ask about some regulating bodies and how this bad thing can be stopped. The person from the other side of the line, which has an Indian accent simply told me that it was pretty normal! What normal? Is it normal that people simply abuse each other? I was so angry by then but what can I do? I am in a foreign country and i could not do anything else that time, after all I was only holding a mobile phone! And I was paying for my call! With all my respect to Malaysian government, it was a bit tainted that time. But now, I am thinking and trying to realize that maybe it was only a poor CSR that don't really know nothing.

This is the last page of the series. This is the 4th page and you can always click the links going to other first three pages. Hopefully this personal experience in Malaysia can help you in your travel needs. Happy travelling.

7 comments:

The Pinay Blogger said...

Transacting in the Philippines government office...Arghhh! I dread that...not only that the personnel are so snooty - they also play power games and make you go round and round before you can get what you need.

Thanks for dropping by MommaWannabe;)

Liza said...

Hi sistah! How are you na? Hope you're doing well. :D

chubskulit said...

Kelan ka pumunta sa Malaysia sis? Wow buti ka pa patravel travel na lang hehehe..

john said...

this only means that the govt is tolerating what their people are doing.

Midfielder1234 said...

Transactions are usually not well in any country I have heard. You really did a good job of describing the governmental aspect of Malaysia. I have had good experiences with what ever taxi I have been, maybe you were just unlucky. It was a pretty accurate description I feel, but I think you possibly had a better experience with your transaction then most others.

Ratty said...

It sounds like mostly a positive experience. I guess all countries have good and bad things. I think there are taxi drivers like the one you met all over the world. Anywhere you go there might be a person who wants to cheat others.

Mei Teng said...

As a Malaysian, I must say our public service has room for improvement. And I seriously hope the public service does improve.